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COVID-19

STAYING SAFE AT THE ROYSTON

Although the majority of restrictions were lifted in Wales on the 7th Aug, for a little while longer, we’ll be keeping all our covid precautions and procedures in place. We’re keeping the masks, pre allocated breakfast slots and distanced tables which have kept our guests and team safe over the past 18 months. We appreciate guests are no longer legally required to wear masks, but we would like to ask you to continue wearing them when moving around the house as we hope this will keep everyone feeling safe and relaxed.

As a small independent business, we are passionate about keeping The Royston safe for all our guests and staff and need your support to do this.

If you have a booking with us and are unwell please get in contact to postpone your booking. If you do need to amend your booking we will do all we can to rearrange your stay with as little drama as possible and can reassure you that you will not incur any booking amend nor cancellation fees. 

Stay with us with confidence. The UK-wide ‘we’re good to go’ industry standard mark means that we are following government and industry COVID-19 guidelines, have a risk assessment in place and a process to maintain cleanliness and aid social distancing. We’re one of nearly 1500 businesses in Wales to receive certification so far.

Below you’ll find the specifics on how we’re planning to keep you, our guest house and our local community, safe.

KEEPING IT CLEAN

Cleanliness has always been a top priority and we’re committed to keeping it that way. All rooms will be deep cleaned and sanitised between each stay.

Hand sanitiser will be readily available throughout our guest house, so please help yourself as often as you need.

We’ll be adhering to guidelines and paying extra attention to all the commonly used items in your room by replacing all mugs, water bottles and glasses. We’ll be thoroughly sanitizing soap dispensers and wiping down light switches, coffee machines and door handles etc. until they’re squeaky clean.

You’ll see us more often in high traffic areas, cleaning and sanitising high touch items that need a bit of extra attention.

CHECKING IN

For our safety and all of our guests, we hope you won’t be offended, but we will be checking everyone’s temperature on arrival using a non contact infrared thermometer. Any guests with a temperature of 37.8 and above will be unable to check in.

We appreciate guests are no longer legally required to wear masks, but we would like to ask you to continue wearing them when moving around the house as we hope this will keep everyone feeling safe and relaxed.

The guest contact details you have provided prior to arrival and check in will be used to support contact tracing if someone does fall ill. 

Hoping for a handshake? So are we, but you’ll have to excuse us when we politely decline.

BREAKFAST AND DINNER

To adhere to physical distancing, tables are staggered with a pre-allocated time slot. Pre-ordering your food choices for both breakfast and dinner is required.

Please note that dinner will only be available for 3 pre-booked tables per night. 

Pre allocated breakfast time slots: 

8:00-8:40 

8:45-9:25 

9:30-10:00 

Dinner Times: 7.30 and 8.00 (advanced booking & menu choices required).

We do not serve dinners on Tuesday, Thursday or Sunday evenings.

WE’RE IN THIS TOGETHER

Signage will remind you to keep your distance in our public areas – please always be mindful of others.

If you’re feeling unwell or have any coronavirus symptoms while at The Royston, we would ask you to please make your way home immediately and inform either Clive or Rob via text as soon as possible.

BOOKING WITH CONFIDENCE

What happens if you need to cancel?

If you need to amend or cancel your booking due to covid-19, you will not lose any money. We will transfer your booking to another suitable date, offer you a virtual refund voucher to use later or if you’d rather cancel your booking outright, we will happily refund your payment in full.

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