fbpx

Terms & Conditions

PAYMENT POLICY: A 25% non-refundable* deposit will be taken at the time of booking. Please check out and settle charges by 10.30am on your day of departure. For group bookings for 5 or more rooms please be aware that in order to secure a reservation a 50% non refundable deposit will be taken at the time of booking. 

*CANCELLATION POLICY RELATING SPECIFICALLY TO COVID AMENDS OR CANCELLATIONS: We will transfer your booking to another suitable date, offer you a virtual refund voucher to use later or if you’d rather cancel your booking outright, we will happily refund your payment in full. 

CANCELLATION POLICY RELATING TO NON COVID AMENDS OR CANCELLATIONS: If we are unable to rebook your room, cancellations or amends received three days or less before the check-in date will be charged the full amount for the first night. For bookings made via an online travel agent, please refer to the OTA’s individual T&Cs

Children between the age of 12 and 16 are welcome to stay in their parent’s room (1 child per room – superior rooms only). For a small surcharge, we can supply an extra bed for children. Please contact us for prices. Children under 12 years are not permitted to stay at The Royston.

CHECK-IN: between 3 – 7pm. Check-Out: by 10:30am. Late checkout available upon request. It would be appreciated if you could let us know your arrival time in advance.

DOG FRIENDLY ROOMS: To avoid disappointment, advanced notice is required when booking one of our dog friendly rooms. The Royston welcomes small to medium sized, well-behaved dogs. There is a surcharge of £25 per stay. Maximum one dog per room. Dogs must be kept on a lead at all times and are not allowed in the guest lounge. There is a trough outside the rear entrance so the welsh countryside can be rinsed off your four-legged friend.

We have car parking on site. Please note that cars are parked entirely at owner’s risk.

As a licensed property, we ask that guests do not bring their own alcohol to consume in guest rooms, public areas or the grounds of The Royston.

All rates are inclusive of VAT at the current rate. Rates are per room, per night, including breakfast, based on two adults sharing a room.

We reserve the right to charge your credit or debit card for any items that are missing when you leave or for any damage done to your room during your stay.

We often operate a 2-night min stay. We are sometimes able to make exceptions for last minute availability – to enquire please contact us.

For the comfort of our other guests we ask that we are made aware of any Hen or Stag parties at the time of booking, and we may refuse the booking if we feel it may compromise the enjoyment of our other guests. If you book for a Hen or Stag party without notifying us prior to the booking we reserve the right to refuse the booking upon arrival.

The Royston is 100% smoke-free. Smoking is not permitted in any part of the hotel building. If smoking has taken place, a cleaning fee of up to £100 will be assessed.

A charge of £45 will be taken in the event of a lost key. This covers the cost to change the lock, key fob and a new key.

By reserving a room and paying a deposit you agree to our terms and conditions.

Close Menu